"When you feel like all hope is lost, give Rich a call! From my first frantic phone call to him to the return of my fixed, faster computer, with everything in tact, I couldn't be happier! Rich was kind enough to communicate my issue through the whole process and even sat with me to explain how to locate files and back ups. He has been in this business for over 20 years and has a wealth of knowledge not to mention, extremely trustworthy. The pricing was very fair considering all my photos are priceless and he saved me from having to purchase a new computer."